privacy
(“Vision+”, “we” or “us”) wants you to know how we collect, use and disclose information from and about you. This Privacy Policy describes our practices with respect to information collected through services such as websites, mobile sites, applications (“apps”) and widgets (collectively, the “Vision+ Services”).
By viewing the Content or using the Vision+ Service, you agree to the Terms and Conditions of this Privacy Policy. If you do not consent to the collection and use of information from or about you in accordance with this Privacy Policy, then you may not use the Vision+ Services.
We collect the information that you provide to us. For example, when you register to use the Vision+ Service, we collect your name, email address, date of birth and gender. If you are a paying customer, we also collect your credit card information, which may include your billing address and postal code. In addition, we also collect information that you provide to us when you respond to surveys, contact us through customer service or other means, or participate in promotions that we may provide from time to time. If you use the Vision+ Service, information is automatically collected such as your location as well as your activity on the site or application. Information will be collected through cookies & other technologies. We collect information that your browser sends whenever you visit our Site or our applications. This data may include information, such as your computer's Internet Protocol (“IP”) address, browser type, browser version, the pages on the Site you visited, the time and date you visited, the time you spent on those pages and other statistics. In addition, we also use third party services such as analytics providers who collect, monitor and analyze this data. We also conduct surveys in our communications to our Users. The data will range from User experience, content preferences and any other related questions.
Cookies are website technologies that provide information on service usage. Cookies are small data files that are transferred to your computer's hardware/hard disk. We may use both session cookies and persistent cookies to better understand how you interact with the Vision+ Service or Vision+ advertisements published outside the Vision+ Service and to monitor all usage by our Users and web traffic on the Vision+ Service. This allows us to improve the Vision+ Service. Also, we may create a unique device or user ID for you and store it in a cookie so that we can recognize you and customize your experience based on your preferences. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
We use the information we collect from and about you to provide the Vision+ Services and features to you, including: to measure and improve the Vision+ Services and those features; to improve your experience with the Vision+ Service by sending you content that you find appropriate and interesting, including advertising and marketing messages so that we can send you news regarding the Vision+ Service, details about the latest videos, features and content available on the Vision+ Service; to provide you with customer assistance (for example via email, notifications and sms); to respond to questions; to prevent illegal activities including fraud; to protect your rights and ours; other uses in accordance with our Terms and Conditions; and other purposes disclosed to you at the time we collect the information. Where information collected from or about you does not identify you as a specific person then we may use the information for other purposes or share it with third parties.
Affiliates: We share information about you among the Vision+ family of companies as needed for: data processing and storage; provide you with access to our Services; provide customer assistance; make decisions regarding the improvement of the Service; Content development; and for other purposes described in this Privacy Policy; Payment Method Providers: We use third party payment processors and they will use your payment information, such as credit card number, to process credit card transactions or other payment methods; to retrieve customer account information; to determine whether a customer is eligible for a particular promotion; and to detect abuse of the Vision+ Service. Other Platforms: Vision+ services are available through internet websites or other platforms operated by other companies. Platforms such as these may be branded with our name and logo, but they will not be operated or maintained by us, and we are not responsible for the privacy practices of sites or platforms operated by third parties. When Required by Law or When Necessary to Protect Your Rights or Our Rights: In the following examples, it may be necessary for us to provide information from or about you without giving you a choice: to protect the legal rights of Vision+ and our affiliates, and from our respective shareholders, directors, officers, employees, agents and business partners; to protect the safety and security of Vision+ Service Users; to enforce our Terms and Conditions; to protect against fraud; for risk management purposes; and to comply with or respond to laws or legal processes or requests for cooperation by government agencies, whether legally required or not. If you notify us that your legal rights have been violated by us or other Users of the Vision+ Services, we may pass the information you provide to us to others as far as we believe in order to evaluate and respond to your complaint. Business Transfers: In connection with a reorganization, restructuring, merger or sale, or other transfer of assets, we will provide information, including your personal information, provided the recipient agrees to respect your personal information in a manner consistent with the rules of our Privacy Policy.
We use reasonable physical, technical and administrative measures to safeguard the information in our possession from loss, theft and misuse, disclosure and modification. For example, passwords and other sensitive information are encrypted in transit. We also take steps to ensure that only Vision+ employees, agents and contractors are granted access and have a valid business reason to gain access to sensitive information from or about you. When you enter payment information (such as credit card information on our order forms), we encrypt that information using secure industry standard protocols for payment transmission to help protect the payment information you submit to us. Despite these efforts, please note that there is always a possibility that a breach in the transmission or storage of data may occur. We want you to feel confident in our security when using the Vision+ Service, as we strive to use commercially acceptable means to protect your information, but we cannot guarantee the security of any information from or about you 100%.
Vision+ understands the importance of taking precautions to protect the safety of children using the Service. Vision+ will not allow registration or subscribers of anyone under the age of 17.
You can delete your Vision+ account, in accordance with our Terms and Conditions, or via the accessible link on the account page. Paid subscribers must cancel their subscription before they can delete their account. Please note, once you delete your account, we may retain some information from or about you in accordance with applicable laws. If you registered a Vision+ account using a telephone number, you can delete your account by contacting customer service via WhatsApp +62-888 800 0001. If you previously registered an account using an email, please use the same email to submit an account deletion request to [ccare@visionplus.id](mailto:ccare@visionplus.id). Send an email with the subject “Visionplus account deletion”. After the email is sent, you will get a confirmation email reply before deleting the account. Reply to the confirmation email with “YES”.
If you no longer wish to receive certain communications from us via email or SMS, you can simply access the email and text message settings page in the “Your Account” section of our website and uncheck to unsubscribe. Alternatively, you can click the “unsubscribe” link in the email or reply to STOP (or as instructed) in the SMS message. Please note that you may not opt out of receiving certain email correspondence from us, such as messages relating to your account transactions. You can choose to receive mobile notifications from Vision+. If you later decide to no longer receive these notifications, you can use the settings function of your mobile device to turn off notifications.
This Privacy Policy has been in effect since March 15, 2016 and will remain in effect as long as there are no future changes, which will take effect immediately after being posted on this page. We reserve the right to change this Privacy Policy at any time and you must check this Privacy Policy periodically. Your continued use of the Vision+ Services following any changes to the Privacy Policy on this page, constitutes your acknowledgment of those changes and your agreement to comply with and be bound by the new Privacy Policy. If we make material changes to this Privacy Policy, we will notify you via the email address you provided, or by posting a prominent notice on our website. We will make necessary changes in the Privacy Policy to comply with regulatory and business requirements from time to time.
12A. Login / Register Using Facebook
Open Vision+ app or visit Vision+ website on www.visionplus.id, click Log in or Register, then select Log in with Facebook. If you're already logged into your Facebook account, a new window will appear requesting permission to access your Facebook profile. Click "Continue" to proceed. But, If you haven't logged into Facebook on your device, you'll need to enter your Facebook email/phone number and password. Once done, click “Log in” to continue. Facebook will then ask for permission to access your account.
Please notes, that Vision+ only collect your email address, and not others sensitive data. Vision+ use this email address as user login information, since our platform use email and, or phone number to be able to register user as our customer. If you do not agree with the terms and conditions regarding the use of the email registered on Facebook as a login option on the Vision+ platform, you can delete your data using the following steps (Point. 12B).
12B. Account Deletion
You can delete your Vision+ account, in accordance with our Terms and Conditions, or via the accessible link on the account page. Paid subscribers must cancel their subscription before they can delete their account. Please note, once you delete your account, all your data will be lost forever from Vision+ databases. If you registered a Vision+ account using a telephone number, you can delete your account by contacting customer service via WhatsApp +62-888 800 0001. If you previously registered an account using an email, please use the same email to submit an account deletion request to [ccare@visionplus.id](mailto:ccare@visionplus.id). Send an email with the subject “Visionplus account deletion”. After the email is sent, you will get a confirmation email reply before deleting the account. Reply to the confirmation email with “YES”.
1. Data Collecting
We collect the information that you provide to us. For example, when you register to use the Vision+ Service, we collect your name, email address, date of birth and gender. If you are a paying customer, we also collect your credit card information, which may include your billing address and postal code. In addition, we also collect information that you provide to us when you respond to surveys, contact us through customer service or other means, or participate in promotions that we may provide from time to time. If you use the Vision+ Service, information is automatically collected such as your location as well as your activity on the site or application. Information will be collected through cookies & other technologies. We collect information that your browser sends whenever you visit our Site or our applications. This data may include information, such as your computer's Internet Protocol (“IP”) address, browser type, browser version, the pages on the Site you visited, the time and date you visited, the time you spent on those pages and other statistics. In addition, we also use third party services such as analytics providers who collect, monitor and analyze this data. We also conduct surveys in our communications to our Users. The data will range from User experience, content preferences and any other related questions.
2. What are Cookies?
Cookies are website technologies that provide information on service usage. Cookies are small data files that are transferred to your computer's hardware/hard disk. We may use both session cookies and persistent cookies to better understand how you interact with the Vision+ Service or Vision+ advertisements published outside the Vision+ Service and to monitor all usage by our Users and web traffic on the Vision+ Service. This allows us to improve the Vision+ Service. Also, we may create a unique device or user ID for you and store it in a cookie so that we can recognize you and customize your experience based on your preferences. You can instruct your browser to refuse all cookies or indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
3. How do we use your personal information?
We use the information we collect from and about you to provide the Vision+ Services and features to you, including: to measure and improve the Vision+ Services and those features; to improve your experience with the Vision+ Service by sending you content that you find appropriate and interesting, including advertising and marketing messages so that we can send you news regarding the Vision+ Service, details about the latest videos, features and content available on the Vision+ Service; to provide you with customer assistance (for example via email, notifications and sms); to respond to questions; to prevent illegal activities including fraud; to protect your rights and ours; other uses in accordance with our Terms and Conditions; and other purposes disclosed to you at the time we collect the information. Where information collected from or about you does not identify you as a specific person then we may use the information for other purposes or share it with third parties.
4. Does anyone else collect information from or about you?
Affiliates: We share information about you among the Vision+ family of companies as needed for: data processing and storage; provide you with access to our Services; provide customer assistance; make decisions regarding the improvement of the Service; Content development; and for other purposes described in this Privacy Policy; Payment Method Providers: We use third party payment processors and they will use your payment information, such as credit card number, to process credit card transactions or other payment methods; to retrieve customer account information; to determine whether a customer is eligible for a particular promotion; and to detect abuse of the Vision+ Service. Other Platforms: Vision+ services are available through internet websites or other platforms operated by other companies. Platforms such as these may be branded with our name and logo, but they will not be operated or maintained by us, and we are not responsible for the privacy practices of sites or platforms operated by third parties. When Required by Law or When Necessary to Protect Your Rights or Our Rights: In the following examples, it may be necessary for us to provide information from or about you without giving you a choice: to protect the legal rights of Vision+ and our affiliates, and from our respective shareholders, directors, officers, employees, agents and business partners; to protect the safety and security of Vision+ Service Users; to enforce our Terms and Conditions; to protect against fraud; for risk management purposes; and to comply with or respond to laws or legal processes or requests for cooperation by government agencies, whether legally required or not. If you notify us that your legal rights have been violated by us or other Users of the Vision+ Services, we may pass the information you provide to us to others as far as we believe in order to evaluate and respond to your complaint. Business Transfers: In connection with a reorganization, restructuring, merger or sale, or other transfer of assets, we will provide information, including your personal information, provided the recipient agrees to respect your personal information in a manner consistent with the rules of our Privacy Policy.
5. How does Vision+ protect the information they collect from you?
We use reasonable physical, technical and administrative measures to safeguard the information in our possession from loss, theft and misuse, disclosure and modification. For example, passwords and other sensitive information are encrypted in transit. We also take steps to ensure that only Vision+ employees, agents and contractors are granted access and have a valid business reason to gain access to sensitive information from or about you. When you enter payment information (such as credit card information on our order forms), we encrypt that information using secure industry standard protocols for payment transmission to help protect the payment information you submit to us. Despite these efforts, please note that there is always a possibility that a breach in the transmission or storage of data may occur. We want you to feel confident in our security when using the Vision+ Service, as we strive to use commercially acceptable means to protect your information, but we cannot guarantee the security of any information from or about you 100%.
6. Does Vision+ solicit information from children under the age of 17?
Vision+ understands the importance of taking precautions to protect the safety of children using the Service. Vision+ will not allow registration or subscribers of anyone under the age of 17.
7. How to delete your Vision+ account?
You can delete your Vision+ account, in accordance with our Terms and Conditions, or via the accessible link on the account page. Paid subscribers must cancel their subscription before they can delete their account. Please note, once you delete your account, we may retain some information from or about you in accordance with applicable laws. If you registered a Vision+ account using a telephone number, you can delete your account by contacting customer service via WhatsApp +62-888 800 0001. If you previously registered an account using an email, please use the same email to submit an account deletion request to [ccare@visionplus.id](mailto:ccare@visionplus.id). Send an email with the subject “Visionplus account deletion”. After the email is sent, you will get a confirmation email reply before deleting the account. Reply to the confirmation email with “YES”.
8. How to refuse notification from us?
If you no longer wish to receive certain communications from us via email or SMS, you can simply access the email and text message settings page in the “Your Account” section of our website and uncheck to unsubscribe. Alternatively, you can click the “unsubscribe” link in the email or reply to STOP (or as instructed) in the SMS message. Please note that you may not opt out of receiving certain email correspondence from us, such as messages relating to your account transactions. You can choose to receive mobile notifications from Vision+. If you later decide to no longer receive these notifications, you can use the settings function of your mobile device to turn off notifications.
9. The applicable law is that Vision+ is having its head office in the Republic of Indonesia and the Vision+ Service is intended for users in the Republic of Indonesia. If you view Content or use Vision+ Services, please be aware that information from or about you is subject to the laws of Indonesia.
10. Who can I contact for further information regarding this privacy policy? If you object to this Privacy Policy, you can email us at [ccare@visionplus.id](mailto:ccare@visionplus.id)
11. When will Vision+ change this Privacy Policy?
This Privacy Policy has been in effect since March 15, 2016 and will remain in effect as long as there are no future changes, which will take effect immediately after being posted on this page. We reserve the right to change this Privacy Policy at any time and you must check this Privacy Policy periodically. Your continued use of the Vision+ Services following any changes to the Privacy Policy on this page, constitutes your acknowledgment of those changes and your agreement to comply with and be bound by the new Privacy Policy. If we make material changes to this Privacy Policy, we will notify you via the email address you provided, or by posting a prominent notice on our website. We will make necessary changes in the Privacy Policy to comply with regulatory and business requirements from time to time.
12. Login / Register Using Facebook & Delete Account
12A. Login / Register Using Facebook
Open Vision+ app or visit Vision+ website on www.visionplus.id, click Log in or Register, then select Log in with Facebook. If you're already logged into your Facebook account, a new window will appear requesting permission to access your Facebook profile. Click "Continue" to proceed. But, If you haven't logged into Facebook on your device, you'll need to enter your Facebook email/phone number and password. Once done, click “Log in” to continue. Facebook will then ask for permission to access your account.
Please notes, that Vision+ only collect your email address, and not others sensitive data. Vision+ use this email address as user login information, since our platform use email and, or phone number to be able to register user as our customer. If you do not agree with the terms and conditions regarding the use of the email registered on Facebook as a login option on the Vision+ platform, you can delete your data using the following steps (Point. 12B).
12B. Account Deletion
You can delete your Vision+ account, in accordance with our Terms and Conditions, or via the accessible link on the account page. Paid subscribers must cancel their subscription before they can delete their account. Please note, once you delete your account, all your data will be lost forever from Vision+ databases. If you registered a Vision+ account using a telephone number, you can delete your account by contacting customer service via WhatsApp +62-888 800 0001. If you previously registered an account using an email, please use the same email to submit an account deletion request to [ccare@visionplus.id](mailto:ccare@visionplus.id). Send an email with the subject “Visionplus account deletion”. After the email is sent, you will get a confirmation email reply before deleting the account. Reply to the confirmation email with “YES”.
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